Refund Policy

Clear refund rules for each product type

Last updated: 01/01/2025

1. Refund conditions

• Products that DIE / fail within the warranty period stated on the product page.
• Orders delivered incomplete or different from the product description.
• No refund if the account died due to customer misuse or prohibited actions.

2. Processing time

• Claims must be made within the product warranty period.
• Balance refunds are credited within 24–72 hours after confirmation.

3. Refund method

• Refunds are preferably credited to your site balance for repurchase.
• Special cases may be handled by agreement.