Complaints Policy
Fast intake and resolution of complaints
Last updated: 01/01/2025
1. How to submit
- Provide order ID, purchase time, issue description, and related evidence.
- Contact us via email / hotline / on-site chat support.
2. Deadlines
- Complaints within the product warranty period, or up to 7 days for transaction issues.
3. Outcomes
- Replacement, balance refund, or troubleshooting guidance depending on the case.
- Response within 24–72 business hours.
